Resolved -
This incident has been resolved.
Feb 28, 09:17 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 27, 19:22 UTC
Identified -
We have updated our routing configuration and traffic is flowing normally again. Most users should see service restored.
We are continuing to work with our network provider to reach a final resolution to the underlying issue and will post a follow-up once that is complete.
Feb 27, 16:02 UTC
Investigating -
We are currently experiencing degraded service affecting the Spond platform. Users may encounter increased latency, errors, or intermittent unavailability.
Our investigation indicates the issue originates with a third-party network provider in our infrastructure path. We are actively working on resolving the issue, and will update as soon as we have more information.
Feb 27, 15:31 UTC